Introduction
The purpose of this document is to establish the terms and conditions of use of the website http://www.textil-r.com/es/ as well as the terms and conditions of purchase of products through it by users.
Please read these TERMS AND CONDITIONS OF PURCHASE and PRIVACY POLICY carefully before using this website. You can print these conditions if you wish. By using this website or placing an order through it, the user accepts our TERMS AND CONDITIONS OF PURCHASE, as well as our PRIVACY POLICY, so if you do not agree, you should not use the website.
General
In compliance with the duty of information contained in art. 10 of Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce, we inform you that the ownership of the website corresponds to TEXTIL REYTEX, S.L., with CIF B86593274 and address at C/ BRONCE 3-5, POLÍGONO INDUSTRIAL SAN ILDEFONSO, COLLADO MEDIANO (MADRID), 28450 and with e-mail ADMINISTRACION@TEXTIL-R.COM and telephone 918504393, hereinafter TEXTIL REYTEX, S.L.
Use of the Website
By using this website and placing orders through it, the user agrees to the following:
• Use the website solely for the purpose of viewing products and placing orders.
• Do not place any fraudulent or false orders. If an order is reasonably believed to be fraudulent, TEXTIL REYTEX, S.L. is authorised to cancel it and inform the relevant authorities.
• Have the legal capacity to enter into contracts (the user declares to be over 18 years of age).
• Provide your contact details in a truthful and accurate manner in order to be able to ship orders.
Personal Data Protection
TEXTIL REYTEX, S.L. informs the users of this website about its policy regarding the processing and protection of personal data that may be obtained by browsing or contracting services through the privacy policy. You can access the privacy policy from the website at any time.
Conditions of Purchase
Service Availability. Users have the possibility of placing orders for the articles offered on the website both for delivery to an address within the Spanish territory and to a European destination.
Language
The contract shall be concluded in Spanish.
Product Availability
Orders are subject to product availability. If there are any difficulties with the supply of products or if items are out of stock, TEXTIL REYTEX, S.L. will inform the customer of such circumstances, either by email or by phone, and will refund any amount paid for the unavailable product(s) or replace the product with another of the same value, as decided by the customer.
Product Prices
The prices of the articles include all applicable taxes, but do not include shipping costs, which will be added to the total amount. TEXTIL REYTEX, S.L. reserves the right to modify the prices at any time, although the products will be invoiced on the basis of the price in force at the time of placing the order (subject to the product availability).
The purchase order shall indicate both the total price of the product/products, including VAT and the corresponding shipping costs, as indicated in the following sections.
The applicable VAT rate shall be the rate legally in force at any given time depending on the specific item in question.
Delivery
Shipping costs to addresses in Spain
For orders under €49, the shipping costs are €6.70, which must be added to the total amount. Shipping costs shall therefore be borne by the customer.
For orders of €49 or more, no shipping costs will be applied.
Other shipments
For the moment no shipments will be made to the Canary Islands, Ceuta or Melilla. International shipping or shipments outside of Spain are also not available.
How to place an order
To place an order you must select the desired item(s). Once you have selected all the items you want, they will be added to your shopping basket. The next step is to process the order and make the payment. To do so, you must follow the steps requested on the website and follow the purchase instructions that appear on the screen. You will only be asked for the data necessary for the purchase and subsequent delivery of the order. Before formalising the purchase you must EXPRESSLY ACCEPT these conditions, as well as the privacy policy.
The data recorded by the website constitutes proof of the transactions made. The customer will receive confirmation of the order by e-mail.
During the process, before making the payment, you will be able to modify the details of your order. The order is not finalized until the process is completed, which will occur when you have made the payment. Clicking on "pay" implies that you purchase and pay for the selected items, this step is a binding commitment.
There are no purchase limits. The user can order as many items as he/she wishes, with no minimum or maximum number of items.
Right to cancel the order
TEXTIL REYTEX, S.L. reserves the right to refuse an order from a customer with whom there is a dispute.
Furthermore, TEXTIL REYTEX, S.L. reserves the right to refuse or cancel an order for justified reasons, such as:
• Invoicing data error (incorrect or unverifiable)
• If there is suspicion of bank card fraud
• If it is not possible to send it to the indicated address
• If there are reasons to suspect that the user is not an end-consumer
• If the user is under 18 years of age
• If full payment has not been made
Payment Method
You can use a bank card or Bizum as a payment method. In the case of payment by credit card or Bizum, the total amount of the order, including the corresponding shipping costs, will be charged to the customer's account at the time of purchase. Only payments in EUROS are accepted
When paying by card and in the event of any incident occurring during the process (for example, if the terminal reports that the card has been refused), the order will be cancelled automatically. Payment by credit card is made through the "Banco Santander" payment gateway.
By clicking on "pay" the user is confirming the payment of the order, as well as that the credit card is theirs. To minimise the risk of unauthorised access, your credit card details will be encrypted. Credit cards will be subject to verification and authorisation by the credit card issuer, but if the credit card issuer does not authorise payment, the order will be automatically cancelled and the system will inform the customer of this cancellation.
The order will be sent to the address you provide once the total amount of the order has been confirmed. If the amount is not paid in full, TEXTIL REYTEX, S.L. reserves the right not to send the order until it has been paid in full by the customer.
Delivery
The products will be sent to the address indicated by the user, both in the "In-shop collection" option and in the "Home delivery" option.
The delivery time varies between 24 and 72 hours (working days) for deliveries to mainland Spain and 7 working days for deliveries to the Balearic Islands.
The deadlines indicated will be respected as long as there are no unforeseen or extraordinary circumstances beyond our control. If for any reason we are unable to meet the delivery date, we will inform you of this and give you the option of either proceeding with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid.
For the purposes of these terms and conditions, "delivery" or the order shall be deemed to have taken place or to have been "delivered" at the moment when you or a third party, indicated by you, acquire material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address.
Inability to deliver
If it is impossible to deliver the order to the address indicated, TEXTIL REYTEX, S.L. will try to deliver it to a third party indicated by the customer or will try again to deliver it at a later date. If you are not going to be at home, please contact TEXTIL REYTEX, S.L. to arrange delivery on another day.
If within 15 days of your order being available for delivery, the order has not been delivered for reasons not attributable to TEXTIL REYTEX, S.L., we will understand that you wish to withdraw from the contract and we will consider it terminated.
As a consequence of the termination of the contract, we will refund all payments received from the user, including delivery charges, without undue delay and in any event not later than 14 days from the date on which we consider the contract to be terminated. Please note that the shipping derived from the resolution may have an additional cost, so TEXTIL REYTEX, S.L. will be authorised to pass on the corresponding costs.
Cancellation of an order
The user has the right to cancel an order without providing any explanation. This right is the right of withdrawal established by art. 102 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.
To cancel an order you can use the form on the link "RIGHT OF WITHDRAWAL" or you can notify us by email to ADMINISTRACIÓN@TEXTIL-R.COM by post to the address C/ BRONCE 3-5, POLÍGONO INDUSTRIAL SAN ILDEFONSO, COLLADO MEDIANO (MADRID), 28450.
If you send us an email or written communication, please include details of your order to help us identify it.
The withdrawal period shall expire 14 calendar days from the day on which the customer or a third party indicated by the customer, other than the carrier, acquired material possession of the goods or, in the event that the products making up the order are delivered separately, 14 calendar days from the day on which the customer or a third party indicated by the customer, other than the carrier, acquired material possession of the last of the aforementioned products.
Once the right of withdrawal has been exercised, the user must return the products delivered to the address indicated, thus assuming the costs of return. Please note that if you choose to return the goods to us carriage forward we will be entitled to charge you for any costs we may incur.
The right to withdraw from the contract shall apply exclusively to those products that are returned in the same condition in which the customer received them. No refund will be made if the product has been used beyond the mere opening of the product, products that are not in the same condition in which they were delivered or that have suffered any damage, so you should be careful with the product/s while they are in your possession. Please return the item wearing or including all original packaging with all tags. Please do not remove the tags until you are sure you want to keep each item.
After examining the item we will let you know if you are entitled to a refund. If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will refund the full amount of the purchase plus shipping costs within 14 days of receiving the cancelled order.
If the return only includes part of the order, the correct procedure has been followed and the products are new and unused, we will only refund you the value of the returned products, excluding shipping costs.
Returns
Return Deadline
Notifications of returned goods must be made within 14 days of receipt of the order, in accordance with the law. After this period, returns will not be accepted and we are not responsible for any goods received by customers.
Request for return
To request the return of an order, or part of it, you must fill in the RMA form that you will find in your user area of the textil-r.com website, looking for the number or reference of the order, selecting the articles and the quantity of the same that you want to return, as well as indicating the reason for the return or including more information or photographs if you consider it appropriate, such as the purchase receipt or order delivery note.
Once the request has been sent, Textil-r will reply as soon as possible, accepting or denying the refund requested and providing you with further information on the procedure to follow to make the refund effective.
Important: The establishments associated with Textil-r.com's online shopping, whether or not you went to collect your order at one of them, ARE NOT AUTHORISED nor are they responsible for receiving any returns.
Return costs
Return shipping costs are to be borne by the customer
Go to your local post office or any transport agency (paying for the shipment) or request it online through any transport company that provides you with this option. Collect on delivery will not be accepted.
If the product arrives defective or does not correspond to what you ordered in terms of model, reference, size or colour: In this case, we will send you the same article or reference and pick up the defective one. Textil-r assumes the return and replacement costs.
In all cases, the garments must be received in perfect condition (unused, unworn or unblemished, with their original packaging if they have it, bags, labels, boxes, without seals or stickers on them or on the garment bags and perfectly packed and folded) and we do not accept the return of personalised garments (embroidered, screen-printed, etc.). In short, in its original packaging in the same condition in which it was received.
Refund for the return
The refund will be made in the same way that the payment was made, i.e. in the case of Textil-r.com it can only be by Credit/Debit Card or Bizum.
Textil-r will manage this process within a maximum of 15 days from the receipt of the returned package.
Responsibilities
Access to and use of this website is at the user's own risk. It is not guaranteed by TEXTIL REYTEX, S.L.:
• The infallibility, availability, continuity and absence of security deficiencies of the website.
• That the content of the site or the information that passes through it is free of viruses or other harmful elements as well as errors, omissions or inaccuracies.
• Possible damages that may arise from interferences, omissions, interruptions, computer viruses, breakdowns or disconnections in the operational functioning of the website.
• Delays or disruptions in the use of this website caused by deficiencies or overloads in the data processing center, nor for damages that may be caused by third parties through illegitimate intrusions that are beyond the control of TEXTIL REYTEX, S.L.
• TEXTIL REYTEX, S.L. is exonerated from liability for any damage that the user may suffer as a result of errors, defects or omissions in the information provided, provided that it comes from other external sources.
Mere access to the website does not imply any type of commercial relationship between TEXTIL REYTEX, S.L. and the user.
TEXTIL REYTEX, S.L. only supplies products for domestic and private use. The customer agrees not to use the product for commercial, advertising or resale purposes. TEXTIL REYTEX, S.L. has no liability for any loss of profit, loss of business, business interruption or loss of business opportunities of the customer.
Assignment of rights and obligations
The contract is binding for both the customer and TEXTIL REYTEX, S.L., as well as for our respective successors, assigns and successors in title. The customer may not transfer, assign, encumber or in any other way transfer a contract or any of the rights or obligations arising from it, without having obtained the prior written consent of TEXTIL REYTEX, S.L.. We may transfer, assign, encumber, subcontract or otherwise transfer a contract or any of our rights or obligations under it at any time during its term. For the avoidance of doubt, such transfers, assignments, assignments, encumbrances or other transfers shall not affect any rights that you, as a consumer, may have at law or otherwise void, reduce or limit any warranties, whether express or implied, that we may have given to you.
Website information and contents
The information displayed on the website is current as of the date of the last update. TEXTIL REYTEX, S.L. reserves the right to update/modify/remove information from this website from time to time and without prior notice.
In the event that the website contains links to other websites and materials of third parties, these links are provided for information purposes only, without TEXTIL REYTEX, S.L. having any control over the content of such websites or materials. We therefore accept no liability whatsoever for any damage or loss arising from its use.
TEXTIL REYTEX, S.L. reserves the right to change the Terms and Conditions of Purchase. The amendments made shall not have retroactive effect. If you do not agree with these changes, we recommend that you do not use our website.
Viruses, hacking and other computer attacks
The user must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or damaging programmes or material. You shall not attempt to gain unauthorised access to this website, the server on which this website is hosted or any server, computer or database connected to our website. The user undertakes not to attack this website. Failure to comply with this clause could lead to the commission of infringements as defined by the applicable regulations. We will report any such breach to the relevant authorities and cooperate with them to discover the identity of the attacker. Furthermore, in the event of any breach of this clause, you will immediately cease to be authorised to use this website. We will not be liable for any loss or damage resulting from a denial-of-service attack, viruses or any other technologically harmful or disruptive programs or materials that may affect your computer equipment, computer equipment, data or materials on account of your use of this website or your downloading of any content from or redirected to this website.
Intellectual Property and Copyright
The user acknowledges and agrees that all copyright, registered trademarks and other industrial and intellectual property rights on the materials or contents provided as part of the website correspond at all times to TEXTIL REYTEX, S.L.. The user may make use of such material only as expressly authorised.
Applicable Law and Jurisdiction
The use of this website and contracts for the purchase of products through it shall be governed by Spanish law. Any dispute arising out of or in connection with the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.
You can make any complaint or claim to TEXTIL REYTEX, S.L. by e-mail to ADMINISTRACION@TEXTIL-R.COM or by post to C/ BRONCE 3-5 POLÍGONO INDUSTRIAL SAN ILDEFONSO, COLLADO MEDIANO (MADRID), 28450.